Other than documented force majeure circumstances (death, accident, etc.)

When the consumer requests cancellation until 5 days before the start of the service, the entire service price he has paid will be refunded to him.

If the consumer refuses the service for any reason other than the fact that the Hotel has not fulfilled its responsibilities after check in the hotel, the payment made will not be refunded.

If the consumer requests a cancellation less than 5 days before the start of the service, the 1-day price of the selected room will be deducted from the reservation as withdrawal compensation.

These terms do not cover promotional services, early bookings or discounted bookings.

Cancellation provisions are applied for date changes made by the consumer.

The consumer agrees that he will comply with the rules of the service agreement regarding the service purchased from the Hotel; he will respect the life, property and peace of the 3rd persons, otherwise he will not be able to get the service for the right reason and he has no right for refunding.